Frequently Asked Questions
General Questions
BasicBites® may look and taste like a candy, but these delicious 15-calorie sugar free soft chews are clinically shown to help maintain enamel health.
Directions: For adults and children six years of age and older. Take one BasicBites soft chew twice daily after brushing, flossing and rinsing your teeth. For best results, enjoy after breakfast and at bedtime. BasicBites can be chewed to coat tooth surfaces or enjoyed as a meltaway. Like any sticky food, avoid use on loose or damaged fillings, teeth and dental appliances. Always supervise children while eating.
BasicBites coat teeth with a patented blend of nutrients that take advantage of your mouth’s natural protective processes to neutralize harmful sugar acids and enrich and fortify tooth enamel.
BasicBites are recommended for children six years of age and older, teens and adults. They are especially essential for those with diets high in sugars, dry mouth, or those looking for extra oral care support.
The first permanent teeth usually appear in the mouth between ages six and seven. This process begins with the first molars (six year molars), and permanent teeth will continue to erupt through the teenage years and into the early 20s.
BasicBites are clinically shown to help maintain enamel health.* Additionally, there is an extensive body of published clinical trials and research demonstrating the benefits of arginine bicarbonate and calcium carbonate in various oral care products in maintaining dental health.
*Based on a one year double blind placebo controlled clinical study in children.
BasicBites should be stored at room temperature. If they are exposed to extreme heat or cold, let them settle at room temperature for several hours before consuming.
Ingredients
The unique multi-action technology in BasicBites contains vital nutrients (arginine, bicarbonate and calcium carbonate) that are normally present in saliva and are coordinated to support teeth in several ways.
Arginine is one of the 20 amino acids that are building blocks of proteins. Arginine can be produced by the body and can be obtained from consuming dietary proteins. Additionally, arginine is also secreted by salivary glands. Arginine was identified as a key nutrient in saliva that is favored by certain beneficial pH-raising bacteria that were discovered in dental plaque. These good bacteria convert arginine into tooth protecting buffers instead of harmful plaque acids. This results in immediate and sustained buffering that can help keep teeth in their healthy pH (acid/base) balance.
Calcium is a very important mineral found in the human body and saliva. When the surfaces of the teeth are in a normal pH range, the calcium carbonate in BasicBites is available to coat and enrich tooth structure. Bicarbonate is also naturally found in saliva. It provides additional buffering and supports the benefits of arginine and calcium.
Chocolate BasicBites® Ingredients
Maltitol Syrup, Calcium Carbonate, Cocoa Powder (processed with alkali), Palm Oil, Natural Flavor, Mono and Diglycerides, Sunflower Lecithin (an emulsifier), Arginine Bicarbonate, Xylitol.
Made on equipment shared with peanuts, tree nuts, soy, dairy and kosher fish gelatin. Gluten-Free.
Caramel BasicBites® Ingredients
Maltitol Syrup, Calcium Carbonate, Palm Oil, Mono and Diglycerides, Sunflower Lecithin (An emulsifier), Natural Flavor, Caramel Color, Arginine Bicarbonate, Xylitol.
Made on equipment shared with peanuts, tree nuts, soy, dairy and kosher fish gelatin. Gluten-Free.
No, BasicBites are gluten free.
Yes, BasicBites are dairy free.
No, BasicBites do not contain soy.
As an added benefit, BasicBites are an excellent source of calcium and a single serving provides 20% of your daily value.
A single serving of BasicBites contains a small fraction of the daily average amounts of arginine, a common amino acid, consumed by children and adults from food sources.
The arginine used in BasicBites is naturally derived from plant sources.
Yes, BasicBites are kosher
(manufactured on equipment that also processes dairy containing products).
Business
The revolutionary and patented technology in BasicBites was developed by renowned research scientists in the Department of Oral Biology and Pathology at Stony Brook University School of Dental Medicine.
BasicBites are manufactured in the United States.
Free shipping on all orders over $35.00*
Flat shipping charge on all other orders – $4.95* ( *Order shipping to US only )
Delivery: approx. 3-6 business days
100% satisfaction guarantee. We are confident of the quality and the exceptional benefits of BasicBites® and offer an unconditional guarantee. You may return BasicBites for any reason within thirty (30) days of purchase, minus the applicable shipping and handling costs incurred. The product ship date is the date of purchase.
Refunds will be issued via your original form of payment. Customers are responsible for the cost of return shipping and we must physically receive the return, in it’s original container, within the 30 day period. No RMA number is required. Please follow return instructions on the packing slip. Please include the return portion of your packing slip or if you no longer have the packing slip, please include your order number, name and address, and date of purchase which was included in your confirmation email. Please use a traceable carrier and retain the tracking number for your records. We are not responsible for any items that are lost in transit.
To contact our Customer Care Department, please call 516-484-4500 or email cust_service@basicbites.com
100% satisfaction guarantee
We are confident of the quality and the exceptional benefits of BasicBites® and offer an unconditional guarantee. You may return BasicBites for any reason within thirty (30) days of purchase, minus the applicable shipping and handling costs incurred. The product ship date is the date of purchase.
Refunds will be issued via your original form of payment. Customers are responsible for the cost of return shipping and we must physically receive the return, in it’s original container, within the 30 day period. No RMA number is required. Please follow return instructions on the packing slip. Please include the return portion of your packing slip or if you no longer have the packing slip, please include your order number, name and address, and date of purchase which was included in your confirmation email. Please use a traceable carrier and retian the tracking number for your records. We are not responsible for any items that are lost in transit.
To contact our Customer Care Department, please click here.
Returns can be sent to:
Ortek Therapeutics, Inc.
Customer Care
1188 Willis Ave.
#224
Albertson, NY 11507